Bank Department

PROBLEM: Define optimal staffing for a customer service department. There is a Quality of Service measure defined as average queue size of customers cannot exceed certain value.

INPUTS: Knoweldge of the environment such as - how many customers visit a bank, how long it takes a teller to service an individual customer, including variability of arrival time and length of the service for simple and complex transactions.

SOLUTION: Create model corresponding to the structure and business processes of the bank. Feed the model with real data or expert insights. Then analyze the statistics produced with the model under different scenarios.